Have a question for us? Check out the questions our customers most frequently ask us. If you don't find the answer you're looking for please get in touch with us today.

In case you weren't already aware there are three different types of gas boiler. There's the combi (combination) boiler, system boiler and conventional boiler (open vent).

Combi - A combi boiler operates without the need for cylinders or storage tanks in the loft. So if you don't have these in your house, you have a combi. These energy efficient and compact heating systems are the superior boiler, providing instant hot water, A-rated energy efficiency rating and quick installation. You could save loads on heating bills with a combi compared to an old boiler. They have few flaws, however they are more suited to small homes with less hot water outlets. You can also get a smart thermostat when you install some combi boilers (increasing efficiency of your new appliance even further!)

System - System boilers are fairly similar to combi's except they have a cylinder. Although the major central heating and water heating system components are built into the boiler, the hot water is stored in the cylinder. This means that a constant supply of hot water can be provided to a number of outlets at the same time. This makes it the ideal choice for a home with multiple bathrooms.

Open Vent (Conventional) - A conventional boiler, despite being less efficient and taking up more space, could be the perfect choice for anyone in an area with low pressure. They're also suitable for larger households as well. Unlike combi boilers, they require both a storage cylinder and a water tank but they can provide large volumes of hot water to multiple bathrooms and heating at the same time.

Having a chat with us is the easiest way to get the right advise on which boiler is best for your home - 020 8050 4989

We have a small team of highly skilled engineers and are always looking to attract gas safe engineers at the top of their game. The gas safe industry is unique in that the labour force tend to be able to decide their own working conditions. As such you will find that the best of the best engineers in the industry are usually not employed and like to remain "self employed".

In order to ensure we provide the best service and have the best engineers we created our installer network which involves a rigorous auditing process to make sure they are up to scratch and meet our high standards of workmanship & customer care. Pure Heating Solutions bring the best in the industry under one banner to deliver exceptional work with exceptional customer service. So no more looking for a decent plumber or waiting a year for one to be available!

Replace. A repair can sometimes be as expensive as a brand new boiler. And you could easily have more problems with a repaired boiler further down the line with no guarantee.

A Boiler Replacement is usually more efficient and more reliable. Your new boiler will be covered by warranty too, so if it breaks, the manufacturer will repair it with no extra charge!

We can provide a brand new A-rated boiler from £1,795, use our boiler estimator tool to see how much a new boiler may cost.

A new boiler can cost between £1,500 and £5,000 depending on boiler type, manufacturer and complexity of installation. Use our estimator tool and answer a few simple questions about your home to get your instant boiler estimate!

A chemical system flush is a simple process designed to clear rust out of the insides of the pipes of your central heating system.

Using powerful chemicals specially designed for the job, a chemical flush will break down rust, debris and other materials lurking within the heating system and stop it from working correctly and allowing hot water to flow more easily to ensure that things stay hot. Having a chemical flush carried out can help improve the efficiency of your heating system.

Once the flush is complete and your system is refilled with fresh water, the engineer will add a system inhibitor/protector. This chemical is formulated to protect against both system corrosion and limescale deposition.

All installations carried out by Pure Heating Solutions include a chemical flush as standard, for free.

No. After years of experience, we've found that using a Powerflush machine on an older system simply causes more problems and is usually not required.

Instead, we carry out a Chemical Flush, which is a highly effective way to keep your system protected, approved by our manufacturer partners. If your system is found to be heavily soiled and in need of a powerflush, this would be discussed prior to your new boiler installation.

A magnetic filter, which we'll provide and install with all new boilers. It's fitted to the boiler on the return flow pipe from the heating system, before the water enters the boiler. This catches any debris from your system and stops it getting into your new boiler. These are checked and cleaned with the annual boiler checks.

Any qualified Gas Safe engineer can carry out your annual service. This means it can be your boiler manufacturer, a Pure Heating Solutions engineer, or any other engineer that is Gas Safe registered.

You must have your boiler serviced every year to make sure your warranty is still valid. We will contact you when your service is due to remind you to book in your service.

Make sure you have your boiler serviced at least once a year by a Gas Safe engineer.

Unlike many of our competitors, your new boiler manufacturer is registered directly with the manufacturer. This allows you the freedom to choose your own engineer to service your boiler without being tied into long term service care plans, should you wish.

Don't panic, we are here for you! You can contact us on 0208 050 4989 and we can advise you on the correct action to take.

Alternatively you can also get in touch with your boiler manufacturer and they'll send an engineer out as soon as possible.

All Pure Heating Solutions boilers come with a manufacturer's guarantee of up to 12 years.

If your boiler is made by Worcester Bosch call 0330 123 9559: Open Monday to Friday 7am to 8pm, Saturday 8am to 5pm, Sunday 9am to 12pm

If your boiler is made by Vaillant call 0330 100 3150: Open Monday to Friday 8am - 6pm, Saturday 8am - 3pm, Sunday 8am - 12pm

If your boiler is made by Glowworm call 0330 100 3142: Open Monday to Friday 8am - 6pm, Saturday 9am - 12pm, Sunday Closed

If your boiler is made by Baxi call 0344 871 1545: Open Monday to Friday 8am to 6pm, Saturday to Sunday 8.30am to 2pm, Bank Holidays (including Christmas and New Year) 8.30am to 2pm

If your boiler is made by Ideal call 01482 498663: Open Monday to Friday 8am to 6pm, Saturday 8am to 4pm, Sunday 8am to 4pm

No. Our engineers will make sure that surfaces are protected and the area they're working on is always clean and tidy. In fact, we are known for our tidiness & cleanliness.

Our Payment Terms are 25% Deposit to confirm your booking and installation date. We accept cash/cheque/credit card/BACS. Full payment details can be seen in our T&Cs

You can also finance your new boiler with No Deposit 0% Finance Options Available. T&Cs apply, for more information see our finance information.